MainstreetAutomate Google reviews
Every Google review, answered in your voice, automatically.
Mainstreet drafts and publishes replies to every Google review that comes in — usually within an hour. Positive replies go live in your voice with zero action required. Negative reviews are always held for your one-tap sign-off.
No signup, no card.
What you get
Hourly polling — no missed reviews
We check your Google Business Profile every hour. Reviews get seen, drafted, and (for positives) published usually within the hour they were posted.
Voice tuned to your specific business
Onboarding tunes tone, signature style, off-limits topics (e.g. no medical claims for dental, no pricing promises for HVAC). Every reply matches how you actually write.
Auto-publish for positives
5-star reviews get an on-brand thank-you reply published automatically. You don't have to remember to reply to happy customers ever again.
Human sign-off on negatives
Anything 3-star or lower — or that flags for content sensitivity — is held for your review. One tap approves, one tap edits.
Compliance-aware drafting
HIPAA mode for healthcare. No pricing promises for regulated verticals. No naming staff by full name without context. Set once during onboarding, enforced forever.
Approve-everything mode if you want it
Prefer to sign off on every reply — positive and negative? Toggle it in Settings. Nothing publishes without your tap.
Common questions
Can I edit the AI's draft before it publishes?
Yes. Every draft is editable inline. You can also permanently tune the voice by giving feedback — the AI adjusts.
What if the AI writes something factually wrong?
In auto-publish mode, positive replies go live in your voice — we've tuned them to be warm and specific but never make factual claims (specific services, prices, guarantees). If you spot an error, edit or delete on the Google side and let us know so the voice updates.
How fast are replies published?
Usually within an hour of the review being posted. Some verticals prefer a longer delay to feel human — you can set a delay in Settings.
Does this help my ranking?
Yes. Google explicitly rewards businesses that reply to reviews consistently and quickly. It's a documented ranking signal for local search.
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